HOW TO GUIDE • SHOP SMARTER
WHY YOUR CASHBACK DID NOT TRACK AND WHAT TO CHECK
You clicked, you bought, you waited. Your cashback apparently went on vacation. Here is a practical checklist for finding out what happened before contacting support.
01Confirm the purchase qualifies
Review the merchant exclusions, purchase date, item category and whether a coupon or competing reward service affected eligibility.
02Look for tracking delays
Some purchases appear quickly and others take longer. Check the portal guidance for that store.
03Check whether you activated the trip
Make sure the shopping session began through the cashback service. Browser privacy settings, extensions and switching devices can interrupt tracking.
04Gather order information
Keep the order number, date, subtotal, merchant and purchase confirmation. Do not publish private order information in a forum.
05Use the official missing cashback process
Open the help or missing cashback section inside your cashback account and follow its instructions.
COMMON QUESTIONS
What happens if I return the item?
Cashback may be adjusted or reversed after returns or cancellations.
Should I post order details publicly?
No. Share receipts and order numbers only through the provider support channel when needed.